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מיכאל .

Full-stack Developer
Mobile Developer

Experience: 27.5 years

Candidates Board >מיכאל .

About Me

– Extensive experience in managing operations and leading complex projects.
– Extensive experience in managing multi-disciplinary teams.
– Worldwide product Support Engineer, broad knowledge in linear & mobile communication, internet, network management, data security, retail industry, hardware and understanding of the various protocols applicable to each application and implementation.
– Extensive command of the company products and various operating systems and environments: Linux, Sun, Digital Unix, IRMX (Real-Time), Microsoft Win 2000/NT/XP/7-10, Solaris, SQL, Oracle, Informix.

Education

01

Amal B Technicians and Certified Engineers College

1990-1991

Certified Electronics and Computers Technician, Air Force Oriented

Work and Experience

01

VP Global support manager

July | 2020 - July | 2021

AIOSYSTEMS

Providing automated business operations, utilize energy wisely, management & monitored the energy consumption of cellular towers and data centers assets health, and remotely secure and control the network environment.
– Leading support organization of 180 employees in AIO and subsidiaries.
– Leading the customer support and customer success in Africa and Asia pacific regions.
– Management of daily activities of a defined team of Global Support Consultants
– Leading or contributing to development of Global Support processes and procedures to drive effectiveness and efficiency, implemented the melty tier support method in the support organization & cross organization.
– Overseeing the creation and maintaining of product defect tickets with Research and Development on behalf of customer issues
– Attendance at regularly scheduled training events and “transfer-of-information” sessions with R&D.
– Reviews workload for Global Support Consultants, including coaching, advice, consultation and collaboration to ensure issues are progressing in a professional and timely manner
– Provide effective personnel management including hiring, feedback, coaching, and development and rewarding, so as to maintain a high level of morale on the team

02

Senior System Engineer & customer support Engineer Tier 4 | Retail department | PS

July | 2014 - July | 2020

NCR Corporation

– Managed a team of 3 SME engineers locally and two engineers in India, providing Tier 4 malfunction support (BH and OBH) to NCR retail systems in Europe and APAC regions.
– Design and implement solutions to address a given customer issue after gathering & understanding customer requirements.
– Providing tier 4 levels of malfunction support for cash register systems HW & software based Microsoft OS and MSQL data bases.
– Performing in-depth troubleshooting and diagnosis in order to resolve complex technical issues and incidents.
– Prioritizing and managing the technical issues and tasks, track and report solution deliverables using appropriate tools.
Managing in-depth internal interfaces with developers, QA, PM’s, BA (business analysis) and managers In order to provide the best solution to the customer.

03

Founder and Manager

July | 2013 - July | 2014

Independent business, self employed

04

Senior Systems Engineer, VAS Systems and VAS Mobile Applications Expert (MMS, SMS, Voicemail)

July | 2011 - July | 2013

Hot Mobile Ltd.

– Managed the engineering planning and the establishment of the MMSC and the Voice Mail systems on the Hot Mobile UMTS network.
– Negotiated with Comverse – the equipment supplier, defined the technical specifications for development purposes.
– Managed and implemented projects full life-cycle, involved in all project stages.
– Managed engineering, programmers, technicians and tester teams through perfect launch and deployment.
– Trained the operations engineers, wrote maintenance protocols and collaboration agreements with external mobile and landline suppliers and internet providers.
– Transferred the systems to maintenance by the operation team.

05

Alpha site Department Manager, R&D Division

July | 2007 - July | 2013

Comverse Technology

– Managed complex projects of setting up the prototypes developed in the company.
– System engineering, installation, integration and getting the product to Live status, while integrating the Alpha department within the organization as a service provider.
– Planned and implemented concepts for various front-end technological initiatives in the Telecom and Internet areas.
– Responsibility for the internal-organizational systems, providing service to 7000 employees.
– Prepared Demo’s for services presented by Comverse in international trade shows, including GSM Mobile.
Extensive knowledge of the linear & mobile communication, internet, network management, data security, hardware and knowledge of the various protocols applicable to each application.

06

VMS Team Leader Tier 3, Global Customer Support Dept.

July | 2003 - July | 2007

Comverse Technology

– Managed a team of 3 engineers locally and ten engineers in India, providing malfunction support (BH and OBH) to the Voice Mail systems in Israel, Europe and EMEA.
– Trained and supported the team to the required professional level.
– Lead and performed installations, upgrades and expansions to company’s products at clients’ sites.
– Extensive experience in debugging faults in VMS, Service Platform, SMSC, WHC, IVR systems including all their components, software and hardware versions, applying comprehensive professional outlook.
– In-depth command of the company’s products and various operating systems – Sun, Linux, Digital UnixL, IRMX (Real Time), Microsoft Win 2000 NT/XP, Solaris.

07

Field System Engineer Tier 3, Project Leader in Europe, Africa and Asia

July | 2002 - July | 2003

Comverse Technology

– Planned and performed software and hardware upgrades at client’s sites (SFR, Vodafone Sweden) on the company’s VMS and SMSC systems.
– Integration with telephony and data networks, defining configuration.
– Direct interaction with company’s clients.

08

Field System Engineer Tier 3, Israel and Asia Region

July | 2000 - July | 2002

Comverse Technology

– Among clients: Cellcom, Patner, Pelephone, Mears, Bezeq.
– Ongoing communication with clients.
– Planned & performed upgrades and expansions to company’s product at clients’ sites.
– Responsibility for ongoing maintenance of the Voice Mail systems.

09

Senior Switch Technician, Nortel DMS-MTX

July | 1997 - July | 2000

Cellcom Ltd.

– Familiar with the detailed structure of the cellular network, optimizing performance.
– Performed Database changes by writing Protel scripts, including system features, defined cell sites and entering software patches into the switch, defined and investigated faults.
– Relay supervisor toward Bezeq in the switch, defined switch relays for voice and signals (PCM, CCS, CAS).
– Telrad/Nortel Voice Mail and Audio-Messages supervisor, extensive knowledge of Is-41, SS# 7 communication protocols.
– Established a new switch including relay definitions to a public network (PSTN), translation, billing, allocation, etc.

010

Electronic Technician

July | 1994 - July | 1997

Visonic Ltd.

A company specialized in development and production of break-in and detection controls
– Electronics Technician in a final testing and repair lab.
– Located faults and repaired complex electronic cards, including break-in controls, passive and active sensors and all types of RF equipment, up to component level.
Planned and built testing facilities for the company’s products for final testing department as part of the  R&D process.

Skills

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מיכאל .